1. Клиент имеет право отказаться от заказанного Товара в любое время до его получения, а после получения Товара - в течение 7 (семи) дней, не считая дня покупки

2. Возврат товара надлежащего качества возможен при условии сохранения его товарного вида, потребительских свойств, а также документа, подтверждающего факт и условия приобретения указанного Товара

3. Клиент не имеет права отказаться от Товара, обладающего индивидуально определенными свойствами, если указанный Товар может быть использован исключительно покупающим его клиентом

4. Если Покупатель отказывается от товара надлежащего качества, Продавец обязан вернуть денежную сумму, уплаченную потребителем по договору, за исключением расходов продавца на доставку возвращенного товара от потребителя, не позднее 10 дней с даты подачи потребителем соответствующей претензии

5. Скачать заявление можно по ссылке https://docs.google.com/document/d/1wFhr2FGS_l05ow...

Under the goods of improper quality means the product is not able to provide its functional features because of the substantial defect (with the presence of defects/scrap)

The buyer, who sold the goods of inadequate quality if it has not been stipulated by the seller, may opt to declare any of the following requirements:
replacement of the goods of similar brand (model, article) or the same product of another brand (model, article) with appropriate recalculation of the purchase price;
proportionate reduction of the purchase price;
free of charge elimination of defects in the product or reimbursement of expenses for their correction by the buyer or a third party;
the right to refuse to perform the contract and demand a refund of the amount paid for the product

When you return technically difficult goods of improper quality (a list of such goods is approved by Decree of the RF Government dated 10.11.2011 № 924 "On approval of the list of technically complicated goods») The buyer has the right to demand:
replacement for a product of the same brand (model, article) or for the same product of another brand (model, article) with the corresponding recalculation of the purchase price;
refuse to perform the contract and demand a refund of the amount paid for the product

All of the above requirements for the return of goods of improper quality can be submitted in the following terms:
The product has a warranty period-during the entire warranty period;
The product does not have a warranty period — for a reasonable period, but no more than 2 years

The online store has the right to refuse to exchange or return the product if it considers that a significant defect found is the result of improper use of the product.
If there is a disagreement about the quality or the reasons for the shortcomings, the online store has the right to conduct an independent examination at its own expense. The buyer can participate in the examination and challenge its decision in court. If the result of examination it is established that the defects were caused by Buyer, then Buyer shall refund to the online store the cost of the examination and related to its conduct of the cost of transportation and storage of goods.

Обмену или возврату не подлежат следующие товары: нижнее белье, чулки, носки, купальники, боди, леггинсы, леггинсы и другое швейное и трикотажное нижнее белье и чулочно-носочные изделия

Интернет-магазин имеет право отказать в возврате средств в случаях нарушения условий сохранения вида товара, и в этом случае все расходы по доставке возврата несет потребитель